Privacy Policy

This Privacy Policy explains how Rays of Ink ("we", "us", "our") collects, uses, and protects your personal information when you shop at www.raysofink.lk. By using our website, you agree to the practices described here.

Information we collect

  • Order details: your name, email address, phone number, and delivery address (including city, postal code, and country).
  • Payment information: payments are processed securely by our payment partner PayHere. We do not collect or store your card number, CVV, expiry date, or online-banking credentials. We only receive the payment status and a transaction reference for your order.
  • Newsletter: if you subscribe, we store your email address so we can send you occasional studio news.
  • Custom orders: your name, contact details, and the description or reference image you submit.
  • Technical: a session cookie that keeps your shopping cart working as you browse.

How we use your information

  • To process, pack, and deliver your orders.
  • To process payments through PayHere.
  • To send order confirmations, shipping and tracking updates, and to answer your enquiries.
  • To send studio news if you have subscribed (you can unsubscribe at any time).
  • To improve our products, packaging, and website.

How we share your information

  • PayHere, to complete and confirm your payment.
  • Courier / delivery partners — we share only your name, address, and phone number, solely to deliver your order.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Cookies

We use a first-party session cookie to remember the items in your cart. We do not set third-party advertising or cross-site tracking cookies.

Data security & retention

We keep order records for as long as needed for fulfilment, accounting, warranty, and legal purposes, and we take reasonable measures to protect your data. No method of transmission over the internet is 100% secure, but we work hard to safeguard your information.

Your rights

You may request access to, correction of, or deletion of your personal information, and you can unsubscribe from marketing emails at any time. To exercise any of these rights, please contact us using the details below.

Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is always posted on this page.

Contact us

If you have any questions, email us at raysofink22@gmail.com, message us on Instagram or TikTok, or use our contact form. We usually reply within 1-2 working days.