Returns & Refunds
We want you to love every Rays of Ink piece. If something is not right, here is how returns, refunds, and exchanges work.
Return window
You may request a return within 7 days of delivery, provided the item is unused, in its original condition, and in its original packaging.
How to request a return
Email us at raysofink22@gmail.com with your order number, the item(s) you wish to return, the reason, and clear photos. We will reply with return instructions and the address to send the item to. Please do not ship anything back before contacting us.
Non-returnable items
- Custom, personalised, or made-to-order pieces are final sale and cannot be returned or refunded, unless they arrive faulty.
- Items that have been used, damaged by the customer, or returned without their original packaging are not eligible.
Damaged or faulty items
If your order arrives damaged, faulty, or incorrect, notify us within 48 hours of delivery with photos. We will arrange a replacement or a full refund.
Return shipping
For change-of-mind returns, the customer covers the return courier cost. For faulty, damaged, or incorrect items, we cover the return shipping.
Refunds
Once your return reaches us, we will inspect it and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method (via PayHere) and typically take 5-10 working days to appear, depending on your bank or card issuer. Orders paid by bank transfer are refunded to the account used for payment.
Exchanges
Exchanges are subject to availability. Contact us with your order number and the item you would like instead, and we will advise on the next steps.
Contact us
If you have any questions, email us at raysofink22@gmail.com, message us on Instagram or TikTok, or use our contact form. We usually reply within 1-2 working days.